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Welcome to the www.sightseeingsupermarket.com website terms and conditions. These terms and conditions adhere to any purchase whether online or offline from Sightseeing Supermarket. All the information cited on the website comes under strict regulations and conditions stated below.

Sightseeing Supermarket offers a wide array of tours, tickets and services which you can check on our website www.sightseeingsupermarket.com. To avoid any further complaints, please read our Terms and Conditions carefully as they also include legal obligations as well.

Unless otherwise stated, purchases made through www.sightseeingsupermarket.com or any other Sightseeing Supermarket affiliated website, the person while booking shall be deemed to abide accepted all the terms and conditions.

Terms of Use

  • All the services offered by Sightseeing Supermarket complies with the terms and conditions below, so it is imperative to abide by them.
  • You may keep the printed copy of these terms and conditions. Any modifications in the terms needs our consent.
  • We reserve the right to change the terms at our discretion.
  • As soon as you avail any of the services from the website www.sightseeingsupermarket.com or any Sightseeing Supermarket-affiliated website, you agree to be legally bound by these terms, which shall take effect immediately.
  • Sightseeing Supermarket reserves the right to make amendments in the terms and conditions which will be visible online.  
  • It is advisable to not to involve into copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Sightseeing Supermarket.com content comprising of  text, images, URLs, pricing information, etc. any which way except for your own personal, non-commercial use. For any other permission to use Sightseeing Supermarket Content, prior written permission is mandatory.
  • You agree to utilize Sightseeing Supermarket.com and Sightseeing Supermarket-affiliated websites only for lawful purposes and in a manner that it does not infringe the rights of, restrict or inhibit anyone from using Sightseeing Supermarket for their personal use.
  • Sightseeing Supermarket website is created to cater to personal, non-commercial use and to make legitimate requests to book the products or services accessible. You comply with rules not to use this site for any illegal or fraudulent requests. Unless specifically permitted by Sightseeing Supermarket, you agree not to use robots or other automated means to access the site.
  • Goods or services available for purchase on the Site are provided by our partners and comprise a contract between the user and our partner, not Sightseeing Supermarket. Although Sightseeing Supermarket uses its practical actions to ensure reputable suppliers are used on the Site, it accepts no liability arising from supplies by such partners.

Visitor Provided Material

  • The information provided by our clients or visitors on our website consisting of text, images, audio material, video material and audio-visual material comes under this section.
  • Any material that a visitor sends or posts to www.sightseeingsupermarket.com shall be considered non-proprietary and non-confidential. If we deem the material provided to us non-controversial, we are entitled to copy, disclose, distribute with the exception of using personal information, the use of which is covered under our Privacy Policy https://www.sightseeingsupermarket.com/privacy.aspx
  • While you are using the services offered by Sightseeing Supermarket, one shall not post or send to or from this Website any material:
  • For which you have not attained the desired consents;
  • Which encourages which encourages or constitutes conduct that would be deemed a criminal offence, is prejudiced, obscene, pornographic, offensive, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause displeasure or inconvenience to others, give rise to a civil obligation, or otherwise is contrary to the law of that particular country;
  • That violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is false, intentionally misleading, or defamatory;
  • That can damage a file or can incur computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
  • We will fully co-operate with any law enforcement authorities or court order necessitating us to unveil the identity or other details of any person posting material that doesn’t adhere to the above clauses on the website.

User’s Account

  • You are accountable for keeping the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law as well as you are accountable for all the activities that takes place under your account or password.
  • You are responsible for confirming that the details you provide us with are accurate and complete, and for informing us of any modifications.

Pricing - Inclusions & Exclusions

  • Prices shown on Sightseeing Supermarket website are classified under different categories such as Adults, Children, Infant, Students, Family and Senior Citizen.
  • Until the booking has been confirmed, prices may or may not change.
  • Detailed section of Inclusions on each page.
  • For groups 10 participants or more, group tariffs may be available on request.
  • Age specifications for each product is mentioned in each product.
  • Students at the time of the tour or booking must carry with them a valid ID Card.
  • Children under the age of sixteen must be escorted by an adult.
  • Local taxes and fees are not included in the prices, unless specified.
  • Prices do not comprises of gratuities to the guide, driver or tour manager, food and beverages and transfers to/from stations, unless specified.
  • To give or not to give Gratuity is solely your call.
  • Revised pricing, practices, offers, commercial catalogues, pricelists and schedules or other brochures upon which pricing strategies are based on are considered in conjunction with Pricing Practices Guide.

Tariffs and Payments

  • Charges or service fees are not levied for processing Credit-card payments.
  • At the time of booking a tour, full payment is mandatory.
  • In case of further queries regarding the tariffs and payments, kindly contact us reservations@sightseeingsupermarket.com or call us to avoid any inconvenience.

Amendments & Cancellations

  • If you have any amendments in the coach tours from your end, please call us 96 hours prior to the departure time and date.
  • Once booked, Theatre tickets, rail trips, overnight tours, attraction tickets and Warner Bros studio tours cannot be amended or cancelled.
  • For full and half day coach tours, a full refund will only be made up to 24, 48 & 96 hours prior to departure; otherwise 100% charges will apply. This will be mentioned on the tour page – Additional Information Section.

Refunds & Compensation

  • In case a venue mentioned in the coach tour is not visited due to unforeseen circumstances, an amount equal to the value of the admission will be refunded at our disposition.
  • No refunds will be provided if the air conditioning or washroom on the allocated vehicle is not operational.
  • The refund and cancellation policy is mentioned on each product under the Additional information section.
  • After completion of tour, we cannot grant any refunds after more than 30 days.
  • All third party products and services, where we act as an official agent, are non-refundable under any circumstances and are also subject to the changes in the terms and conditions of the product/service supplier.
  • If UK train services are cancelled, refunds and compensation will be offered in adherence to the train-operators’ terms & conditions.
  • If the tour is cancelled or there is a change in the itinerary due to a foreseen conditions, we will refund fully or partly as per the guidelines and you can also contact our customer care (reservations@sightseeingsupermarket.com).
  • Sightseeing Supermarket is an official agent for all the activities, we will abide by the terms and conditions as stated by the supplier which are subject to the changes.

Issues and Complaints

  • In case of some grievances or issues as well as if you want us to improve our services in some way, please let us know by email at reservations@sightseeingsupermarket.com  and we will respond to you within 3 - 5 business days.

Date of Departure & Voucher Redemption Timings

  • Due to a foreseen conditions, dates of departure as well as voucher redemption timings are subject to change or cancellation, so it is imperative to confirm 48 hours before the tour departure.
  • In case of vouchers, Voucher Redemption Point is mentioned on each of our product, to make it is easy for you to reach there.

Pickups & Convenient Returns

  • In the event that you miss the pickup time, please contact our customer care who will assist you further.
  • Drivers have to work under stringent time restrictions and therefore you will be dropped back at up to three central locations in your toured city (unless stated otherwise during the tour).
  • Please mention your hotel details 48 hours before the desired tour schedule or departure so that we can provide hassle free transfers.
  • Pickup and return point is mentioned on each product for your convenience.

Smoking, Food & Drink On Board Coaches

  • Smoking is not permitted on board, but frequent smoke stops are included.
  • Don’t carry any hot food or hot drinks on board the coach, due to safety reasons.
  • We offer a complementary lunch pack on some coach tours. Care is taken to ensure that the lunch pack does not contain nuts, however due to the nature of how the cookies are displayed they may come in contact with other peanut or tree nut-containing cookies. Sightseeing Supermarket will not be held responsible for any allergic reactions.
  • For Breakfast, Lunch or Dinner tours, please check the menu and let us know of your allergies or choice of food (vegetarian or non-vegetarian) 48 hours before to avoid any medical issues.
  • You cannot encash against the free lunch pack
  • During some tours (mentioned in the product page) lunch packs have been provided for free and will include the following items: One vegetarian roll, one packet of crisps, one bottle of water and one seasonal item. If for any reason any/all items are unavailable, no refund will be made.
  • You will not receive the free lunch pack, if you have made the bookings in less than 12 hours before departure.
  • No requests regarding the contents of the free lunch pack are entertained.
  • In case of any allergies or side effects, Sightseeing Supermarket will not be held responsible for any such mishappening.

Passports, Visas & Personal Insurance

  • You must ascertain from your Travel Agent, all the visas, documents and Passport requirements for that particular country. Please carry the valid Passport during the tour.
  • It is the duty of all passengers, regardless of nationality and destination to amply with the consulate of the country they are visiting for current entry necessities.
  • We do not offer Travel Insurance but would strongly advise you to purchase a comprehensive Travel Insurance Policy prior to departure.

Special Requirements

  • At Sightseeing Supermarket we do our best to offer all our customers complete care and attention, but we do need to acknowledge at the time of booking if there are any unique needs or specifications. It is specifically important that we are advised of any disabilities and also if you are aiming to bring any specialist equipment such as a wheelchair along with you. If you have a medical condition, please consult your Doctor if you are doubtful about your suitability to travel.
  • At Sightseeing Supermarket our policy is to maintain and improve the most recent standards of accessibility to our services for those who have disabilities or whose mobility is impaired. We take into consideration the provisions set out in the Equality Act 2010 and whilst we promote third party venues, and industry partners to adopt this kind of measures we are unable to guarantee their standard of compliance.

Luggage

  • On overnight tours an allowance of one suitcase, not exceeding 44lb in weight and dimensions of 30 x 17 x 10in (20kg and 77 x 44 x 26cm) is permitted together, with a small carryon luggage onboard during coach tours.
  • Any items left or missing on the coach or vehicle, are left at the owner's risk. Sightseeing Supermarket will take no accountability for loss or damage to these items.
  • During coach tours, you are allowed to carry a small backpack only.

Guide and other Tour Information

  • Under extreme conditions, we shall have no further liability to withdraw a person from the tour if his conduct id found guilty or offensive, or a nuisance to other passengers.
  • We hold the right to cancel any tours on account of lack of demand and also to use vehicles as determined by demand. We also reserve the right to change at any time any price, place traveled to, itinerary or hotel owing to unexpected circumstances. Every effort will be made to advice passengers prior to any alterations that are considered necessary.
  • In the event of any passenger not being taken for any cause what-so-ever, no liability will be recognized by the operators beyond the refund of the fares.
  • Should the passenger fail to arrive or arrive late at the starting point or during the tour, the tour will not be delayed in order to wait for the client and then no liability can be accepted.
  • On certain occasions, a bilingual tour guide may lead a tour to cater to customers of different origins. Available languages is mentioned on each product page.
  • Audio-guides are made available on numerous tours in multiple languages, any damage or hampering with audio-set will not be entertained under any circumstances. Sightseeing Supermarket will not be responsible for any leverage henceforth.
  • Users of Sightseeing Supermarket Wi-Fi are subject to a fair data usage limit of 250MB per customer.

Walking Tours

  • All walking tours are subject to availability owing to the season or availability of professional guide.
  • All Free walking tours must be pre-booked and vouchers redeemed for use within 72 hours of coach tour. In case if walking tour is unavailable, there will not be any refunds.

Third Party Products

  • Sightseeing Supermarket provides you with this booking platform, so that you can get in direct contact with the service provider and make one or multiple bookings.
  • The contract involves direct service booked between you and the supplier of the service.
  • Sightseeing Supermarket is not a contractual partner for the booked service. You will be subject to the supplier's terms and conditions, Sightseeing Supermarket acts as an agent for the supplier of the activity. For further details on this, feel free to contact us.

Special Offers

  • All offers and discounts displayed on the website can only be booked online.
  • Redeem your free walking tours on the day of your tour and use it within 7 days after your tour date.
  • Special offers and discounts are for limited period only, so kindly check the validity of the discounts before booking. In case of any grievances during the tour price or discount price, kindly contact us.

Sightseeing Supermarket Gift Certificates

  • All gift certificates or vouchers are non-refundable, non-transferable and cannot be exchanged for cash or used for the purchase of gift vouchers.
  • Gift certificates can only be redeemed online which are subject to availability.
  • From the date of issue, Gift certificates are valid for 12 months.

Accident or Loss

  • In case of any loss, damage, delay, inconvenience, and direct or consequential loss, however caused, we are not to be held responsible unless it is due to our employees negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost.
  • We do not own or manage any train, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof.

General Conditions

  • No agent or proprietor of ours can alter our terms and conditions and any such purported variation shall be of no consequence unless it has been signed by one of our Directors.
  • All matters concerning this booking shall be subject to English Law. If you have comments about your sightseeing tour, you should make them to the company. In case you are not satisfied with the response, kindly write to us at reservations@sightseeingsupermarket.com or give a call at UK: +44 (0)207 341 6251, USA:  +1 800 233 6311 ,UAE: 800035703847 and we will be eager to solve all your issues.

We are a Product of Yantra World Limited